Our team may request a screenshot to investigate and understand your query clearer. If you require assistance with taking a screen capture, follow the below steps;

Windows:

If on your keyboard you simultaneously press the Windows key and the PrtScn button, you will save a capture of your screen to your Pictures > Screenshots folder.

MacOS:

Taking a screenshot on macOS is similar to Windows. You will need to simultaneously press Shift, Command, and 3. Your capture will then be saved to your desktop.

Android:

You will need to hold the Power and Volume down buttons simultaneously. If this doesn’t work, press and hold the Power button for a few seconds and tap on Screenshot.

iPhone:

You will need to hold the Power and Volume Up buttons simultaneously.